More Questions and Answers

1. Which credit cards do you accept?
2. How long does it take to get my order?
3. How does shipping work?
4. What if I want to order by mail?
5. How safe is it to order online?
6. How fresh are my cigarettes and cigars?
7. What if I have a problem with my order?
8. What if I don't see a certain type of cigarette or cigar brand on your web site?
9. Privacy Policy
10. What is your return policy?
11. How will I know you have received my order?\
    

Which credit cards do you accept?

Visa, MasterCard, Discover and American Express cards are accepted as well as debit cards which bear the Visa or MasterCard logo. We also accept Money Orders. Personal checks are not accepted.  Orders can be mailed to PT. Kecak Dotcom Jl. Raya Kuta 88R - Denpasar Bali, 80361.

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How long does it take to get my order?

All orders are shipped EMS All shipping charges are based on your zip code and the amount of items in your basket. We will charge an extra USD 1.00 /lbs for each shipment

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How does shipping work?

Our shipping rates are not charged on a per carton basis. We base our shipping cost on the weight (lbs) and location of where the package is shipped to. We do not believe on making money from shipping charges, what we pay is what you'll pay. This way we can keep the cost per carton as low as possible, meaning the more you buy the less it costs per carton to ship. When ordering, please make sure that your billing address corresponds with the billing address your issuing credit card bank has on file for you. Orders will not be shipped until address verification can be obtained. 95% of all orders are shipped within 48hrs. Orders received after 1PM Friday EST. will be processed the following Monday. We will charge an extra USD.1.00 to cover the shipping cost to all destination.

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What if I want to order by mail?

Currently we do not handle order by mail

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How safe is it to order online?

All credit card transactions are placed utilizing the latest SSL technology. We use Verisign's 128 bit secure encryption.We accept Visa, MasterCard, Discover, and American Express cards, using our secure shopping cart and Paysystems.com. If you are unfamiliar with paysystems.com, click here to get all the information - it's fast, free, and very secure!

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How fresh are my cigarettes and cigars?

Because we do such a high volume of sales we receive new stock daily. We guarantee that the products we sell are the freshest available. If you receive a product that is not fresh let us know we will promptly replace it.

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What if I have a problem with my order?

In the event that you have a problem with your order please email us Or call us. All shortages must be reported within 24hrs of delivery. Keep all packaging material.

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What if I don't see a certain type of cigarette or cigar on your web site?

indonesia-travel-cigarettes.com is constantly updating its inventory. In the event that you don't see something that you want please call . 62 361 7421069, 7429263
Fax. 62 361 420156 or our manager on duty at +62 816570114 or email us. Incase, we don't have the item in stock, we can order it for you. We have an extensive network of suppliers and vendors and can usually get what you want very quickly.

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Privacy Policy

At indonesia-travel-cigarettes.com, we are committed to protecting your privacy. We consider the information obtained from our consumers and from other visitors to this site to be confidential; no information is ever given to anyone for any reason. We use the information we collect about you to process orders and to provide a more personalized shopping experience. We will not collect any personal information about you except when you specifically and knowingly provide it. Access to such information is limited to only those employees and representatives of indonesia-travel-cigarettes.com who need to use it in the course of their assigned responsibilities. more about privacy here

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What is your return policy?

If you receive an incorrect item due to a mistake on our part please call our manager on duty +62 816570114, or our office (business hours) 62 361 7421069, 7429263 Fax. 62 361 420156 or email us and we will gladly replace the wrong item with the correct item to ship the incorrect merchandise back to us at no cost to you, please email us or contact us at least 3 days after the product has been received otherwize we will not process your complains. If there was a mistake on your part you can ship the incorrect merchandise back to us at your expense. Any item(s) sent out after your original order due to a mistake or damage will be charged to your credit card. Once the incorrect or damaged item(s) are returned to indonesia-travel-cigarettes.com we will credit that amount back to your credit card.

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How will I know you received my order?

You will receive an E-mail confirmation to let you know that your order was received and is being processed.

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About buying Online, we are appointing Paysystems.com as our internet merchant account provider

IF YOU PURCHASE A PRODUCT OR SERVICE FROM US USING PAYSYSTEMS POINTS YOU ARE THEREBY AGREEING TO THE FOLLOWING: PAYSYSTEMS CORPORATION IS ONLY A SELLER OF PAYSYSTEMS POINTS THAT ARE REDEEMABLE FOR PRODUCTS OR SERVICES AT PARTICIPATING WEB SITES SUCH AS THIS. UNDER NO CIRCUMSTANCES SHALL PAYSYSTEMS BE CONSTRUED AS OFFERING ANY OTHER PRODUCT OR SERVICE TO ANY PARTY WHATSOEVER. PAYSYSTEMS CORPORATION SHALL NOT BE LIABLE TO ANY PARTY ON ANY GROUNDS FOR ANY PRODUCT OR SERVICE OFFERED FOR SALE BY US ON OUR WEB SITE, BY TELEPHONE OR OTHERWISE.

Jl. Tukad Batanghari no 9x
Denpasar, Bali

need more info ? please click here for our contact numbers and online customer service info