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Questions and Answers
- Which
credit cards do you accept?
- How
long does it take to get my order?
- How
does shipping work?
- What
if I want to order by mail?
- How
safe is it to order online?
- How
fresh are my cigarettes and cigars?
- What
if I have a problem with my order?
- What
if I don't see a certain type of cigarette or
cigar brand on your web site?
- Privacy
Policy
- What
is your return policy?
- How
will I know you have received my order?\
Which
credit cards do you accept?
Visa,
MasterCard, Discover and American Express cards
are accepted as well as debit cards which bear
the Visa or MasterCard logo. We also accept Money
Orders. Personal checks are not accepted.
Orders can be mailed to PT. Kecak Dotcom Jl. Raya
Kuta 88R - Denpasar Bali, 80361.
How
long does it take to get my order?
All
orders are shipped EMS All shipping charges are
based on your zip code and the amount of items
in your basket. We will charge an extra USD 1.00
/lbs for each shipment
How
does shipping work?
Our
shipping rates are not charged on a per carton
basis. We base our shipping cost on the weight
(lbs) and location of where the package is shipped
to. We do not believe on making money from shipping
charges, what we pay is what you'll pay. This
way we can keep the cost per carton as low as
possible, meaning the more you buy the less it
costs per carton to ship. When ordering, please
make sure that your billing address corresponds
with the billing address your issuing credit card
bank has on file for you. Orders will not be shipped
until address verification can be obtained. 95%
of all orders are shipped within 48hrs. Orders
received after 1PM Friday EST. will be processed
the following Monday. We will charge an extra
USD.1.00 to cover the shipping cost to all destination.
What
if I want to order by mail?
Currently
we do not handle order by mail
How
safe is it to order online?
All
credit card transactions are placed utilizing
the latest SSL technology. We use Verisign's
128 bit secure encryption.We accept Visa, MasterCard,
Discover, and American Express cards, using our
secure shopping cart and Paysystems.com. If you
are unfamiliar with paysystems.com, click here
to get all the information - it's fast, free,
and very secure!
How
fresh are my cigarettes and cigars?
Because
we do such a high volume of sales we receive new
stock daily. We guarantee that the products we
sell are the freshest available. If you receive
a product that is not fresh let us know we will
promptly replace it.
What
if I have a problem with my order?
In
the event that you have a problem with your order
please email us Or call us. All shortages must
be reported within 24hrs of delivery. Keep all
packaging material.
What
if I don't see a certain type of cigarette or
cigar on your web site?
indonesia-travel-cigarettes.com
is constantly updating its inventory. In the event
that you don't see something that you want please
call . 62 361 7421069, 7429263
Fax. 62 361 420156 or our manager on duty at +62
816570114 or email us. Incase, we don't have the
item in stock, we can order it for you. We have
an extensive network of suppliers and vendors
and can usually get what you want very quickly.
Privacy
Policy
At
indonesia-travel-cigarettes.com, we are committed to
protecting your privacy. We consider the information
obtained from our consumers and from other visitors
to this site to be confidential; no information
is ever given to anyone for any reason. We use
the information we collect about you to process
orders and to provide a more personalized shopping
experience. We will not collect any personal information
about you except when you specifically and knowingly
provide it. Access to such information is limited
to only those employees and representatives of
indonesia-travel-cigarettes.com who need to use it in
the course of their assigned responsibilities.
more about privacy here
What
is your return policy?
If
you receive an incorrect item due to a mistake
on our part please call our manager on duty +62
816570114, or our office (business hours) 62 361
7421069, 7429263 Fax. 62 361 420156 or email us
and we will gladly replace the wrong item with
the correct item to ship the incorrect merchandise
back to us at no cost to you, please email us
or contact us at least 3 days
after the product has been received otherwize
we will not process your complains. If there was
a mistake on your part you can ship the
incorrect merchandise back to us at your
expense. Any item(s) sent out after your
original order due to a mistake or damage will
be charged to your credit card. Once the incorrect
or damaged item(s) are returned to indonesia-travel-cigarettes.com
we will credit that amount back to your credit
card.
How
will I know you received my order?
You
will receive an E-mail confirmation to let you
know that your order was received and is being
processed.
About
buying Online, we are appointing Paysystems.com
as our internet merchant account provider
IF
YOU PURCHASE A PRODUCT OR SERVICE FROM US USING
PAYSYSTEMS POINTS YOU ARE THEREBY AGREEING TO
THE FOLLOWING: PAYSYSTEMS CORPORATION IS ONLY
A SELLER OF PAYSYSTEMS POINTS THAT ARE REDEEMABLE
FOR PRODUCTS OR SERVICES AT PARTICIPATING WEB
SITES SUCH AS THIS. UNDER NO CIRCUMSTANCES SHALL
PAYSYSTEMS BE CONSTRUED AS OFFERING ANY OTHER
PRODUCT OR SERVICE TO ANY PARTY WHATSOEVER. PAYSYSTEMS
CORPORATION SHALL NOT BE LIABLE TO ANY PARTY ON
ANY GROUNDS FOR ANY PRODUCT OR SERVICE OFFERED
FOR SALE BY US ON OUR WEB SITE, BY TELEPHONE OR
OTHERWISE.
Jl. Tukad Batanghari no 9x
Denpasar, Bali
need
more info ? please click here for our contact
numbers and online customer service info |